Our Reviews

The dealership was great, but ONLY the dealership. I am extremely disappointed in the way GM handled, or should I say DIDN'T handle my problem. I have a platinum warranty on a 2023 Chevy Colorado and I bought it 3 weeks ago. I had it in my possession for two days before I had to put it in the shop, where I had to rent a car out of my own pocket, which set me back over $300. Finally, the dealership put me in a beautiful GMC Sierra while waiting to hear from GM on what they were going to do about my truck. Then, they wanted $850 before they would even hook it up to the wiring harness or something. Needless to say, I refused. I went and picked my truck up and brought it somewhere else where they honored my warranty and put me in a rental immediately, paid for through my warranty, and they will fix whatever is wrong with it and have promised that it will not cost me a dime! Never again will I purchase a GM vehicle. But like I said, the people at Hood Automotive couldn't have been nicer to me personally. I don't think they understood what the problem was with GM honoring my warranty and taking care of me and my purchase.

It was a great pleasure to purchase a vehicle from Hood Automotive. The salesman, Arthur, made it a zero pressure and hassle free experience. No sales tactics, no delays, we worked out the details over the phone in a few minutes time and they were ready for me when I arrive to pick up the vehicle. I was in & out in 30 minutes! Definitely will call them again for my next vehicle.

Great experience

The best place. Everyone is always so friendly.

Appointment was easily obtained, service delivered timely and efficiently.

my appointment was on time they took my truck and got the work done in a timely order. they inspected my truck and suggested i change my air filters. WELL DONE

Professional

Prompt service. Good people to do business with.

Everything went smooth and my vehicle was ready when I arrived to pick it up!

Maintenance services were completed. Friendly service.

Great service

professional and efficient. Julia is great at communicating with the customer letting us know what is goin on with our service or repairs.

Not hard to get appointment. Very detailed in finding problems

Very friendly and good people and service

No pressure and great service from everyone involved.

fast friendly service

The team at Hood Automotive was extremely helpful in making sure I drove away in the best vehicle for me. The process was smooth and the staff was efficient. I could not be happier with my experience!

Friendly and courteous staff, provided detailed documentation of work done.

Great people and best experience I have ever had buying a vehicle

Justin was very helpful and knew a lot about all the computer stuff on the screen. If we had a question that he didn't know then he would go ask someone. The Gentleman that was handling the finance part was also very helpful. We came on the day that their owner had passed away. Even with all of that going on our experience was great.

Get great service here. Fast and get it right the first time. Been doing business here 20byears and have no complaints.

Truck practically stopped running all at once. Got it to dealership, they diagnosed it quickly and told me how much it would cost to repair. Told them to go ahead and repair. Two days later called and said it was ready.Picked it up and running like a champ. The maintenance managers is Kyle. Very helpful young man.

Friendly

Always great service! These people really enjoy their jobs!

Great service

Excellent service, everyone is always very friendly and professional.

Easy check-in, on time service, all is good!

Unfortunately over charging

Very easy to schedule appointment and service department was excellent on keeping me informed. A big shout out to Julia for that!

Easy to schedule service. Very professional.

Hood Service Drpt always is the best. They are friendly, efficient and always there to answer any questions.

Roseanne is the best. She was so helpful willing to work with us to choose the right truck for our needs. We found the truck and she went to work to get it for us. She is great at her job. Thanks Roseanne.

Very personable. Arthur was great to deal with. Quick service. He took his time to explain everything

Friendly and timely service; clean wait area

My experience has been awesome. The service technician are very professional and attentive. It is because of your service department that I plan to purchase a new through your dealership.

The problem seamed major but the outcome was a simple fix The service department has always been very professional and very responsive Great team of people

Would not bring my vehicle anywhere else! Great service!

Great, fast service. I would not go anywhere else for my service!

They did a good job on everything except they rotated my new tires which I did not request. Now I have the heavy duty tires on the front instead of the back where they are needed.

Very easy to work with. Kept me updated .

Great experience everyone’s a nice and helpful

Scheduled oil change and brought up another issue which was handled appropriately by Kyle the service manager. Kyle has always provided excellent customer service and it is appreciated.

The best dealership service department ever

best experience I ever had. why would anyone go somewhere else.

A wonderful family owned Dealership with excellent service. Roseanne is great and treats her customers like family.

They did a very good job in a timely manner

Kyle and staff did great!! they communicated very effectively About the status of my car, which is greatly appreciated!

Staff professionally handled services from scheduling to checkout!

Very professional, communication ver good

Salesman was very friendly and knowledgeable

Leon, and the whole team were great.

Service was completed; however, my scheduled oil change took almost 2 hours.

Quick service

Very clean and the employees are very friendly!

The experience was great . The dealership made sure the problem was resolved and everything was fixed. Thank you for being so helpful.

Great service, friendly staff, and prompt service!

Simple process, no hard sales pressure, salesman did exactly what I asked for very promptly.

Great.

Service manager listens and cares

Great experience. The whole staff went above and beyond to make my buying experience positive.